Service quality at Ghana International Airport (KIA): a comparitive analysis of perceptions held by customers, airport managers, and front line staff

  • 1.46 MB
  • English
Statementamos Dadzie Afful.
ContributionsUniversity of Surrey. Surrey European Management School.
ID Numbers
Open LibraryOL17196561M

Ghana’s Kotoka International Airport (KIA) has, for the first time, become the recipient of two prestigious awards announced by global airport customer experience measurement and. Despite common knowledge that Kotoka International Airport is the best airport in Ghana. Let’s help the doubting Thomases to be to cure with a little educational comparison.

Kotoka International. Accra Kotoka International Airport reopened for regular international passenger travel on Tuesday, September 1, Ghana’s land and sea borders remain closed until further notice. See the Entry and Exit Requirements section below. The Ministry of Health has mandated the use of facemasks in public.

The police are enforcing this directive. Located in the capital city of Ghana, Accra, the Kotoka International Airport is a fully functional international airport that is the best airport in Ghana.

It is a huge airport that can accommodate the large airplanes like Airbus A Operated by GACL or Ghana Airports Company Limited the airport has its office in the building of the airport Author: Lalit Yadav. The results indicated that there was a certain relationship between service quality and customer satisfaction based on different cultural background.

In addition, service quality had significantly impacts on customer satisfac-tion. Sureshchandar et al. () found that service quality and customer satisfaction were highly related. Methodology.

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), service quality is also likely to influence consumer behavioural intentions (Bitner, ; Cronin and Taylor,; Choi et al., ). Cronin, Brady and Hult () stated that examining only one variable at a time may confound the understanding of consumer decision-making and this may lead to inappropriate marketing strategies.

among service quality and customer satisfaction. Service Quality Service quality is a complex construct, which has been the focus of a number of studies in the services marketing literature. Two schools of thought dominate this literature: the Nordic school. Companies In Airport in Ghana including Accra, and more.

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Details Service quality at Ghana International Airport (KIA): a comparitive analysis of perceptions held by customers, airport managers, and front line staff FB2

Quality Relevance Alphabetical Newest. Featured companies. Stelna Solutions Limited Info Email Web Phone Room # Yh03 Yellow Building Kotoka International Airport Accra. In restaurants, service quality tends to focus on timely service (not too rushed or too slow), server attentiveness, and friendliness.

In fine dining restaurants with a fairly engaging experience, an expected part of service quality is the ability to make relevant recommendations. 13 years and growing, we have undertaken numerous initiatives to serve an average of 7, passengers daily.

Some of these initiatives include availability of self-check-in systems, improved parking, enhanced security, capacity to accommodate additional airlines and enhanced passenger shopping experience. Modern developments in Ghana are marked by the presence of international airports. Under the management of the Ghana Airports Company Limited, the country now boasts of international airports.

Kotoka International Airport. This is the best international airport in Ghana. Previously, it was known as Ghana International Airport. With security procedures upon flights arrival, departure and transit becoming increasingly difficult in most international airports around the world, we are pleased to provide the following airport concierge services in more than Airports worldwide; covering airports in Africa, Asia, Australia, Europe, Latin America, Middle East, and North.

Ghana International Airlines commenced operations on 29 October with daily flights between Accra and London Gatwick Airport using a Boeing wet leased from Ryan International Airlines. The airline commenced seasonal service to OR Tambo International Airport in.

Smoking in Ghana's Airports Major Airports. Kotoka International Airport (ACC) Smoking Law. Ghana Smoking Policy - Smoking is now banned in public places. The IATA code for Kumasi airport is KMS, while the ICAO airport code is DGSI. The airport prides in being the second busiest airport in Ghana; only second to Kotoka International airport and also one of the best airports in Ghana.

It is situated just kilometers from Kumasi, the capital city of the Ashanti Region of this west African country. The international airports in Ghana. Of the eight countries of the existing air portsinternational status awarded only one.

City, which houses the Kotoka airport - it is the state capital and the passenger terminals and the business part of Accra shared by only 10 km. Transfer is possible by taxi, the prices for which the services are.

ICAO DRONE ENABLE Symposium (DRONE ENABLE ) Third High-level Safety Conference (HLSC ). Hangar II, Kotoka International Airport, Accra Aero Surveys Limited(operating under the trade name “Starbow”), is the largest Ghanaian airline by passengers carried, and has credited with changing the face of the aviation in Ghana by way of it.

Style and substance blend seamlessly in Ghana at Accra Marriott Hotel. Located near Accra Mall and the beach, our family-friendly hotel is less than 1 kilometer from Kotoka International Airport, and we offer a complimentary airport shuttle, making travel hassle-free.

Plus, the city center is a short drive away. Ghana Airways was founded on 4 July by the government of Ghana with start up capital of £,; the government holding a 60 percent stake, with BOAC holding the remainder.

Description Service quality at Ghana International Airport (KIA): a comparitive analysis of perceptions held by customers, airport managers, and front line staff FB2

When the company was founded, a seven-year agreement between the airline and BOAC was signed, which saw BOAC personnel being seconded to Accra, and Ghanaian personnel being trained in order for them to. Ghana Airways Limited was the national airline of the Republic of Ghana with its main base of operation, and hub, at Kotoka International Airport in Accra.

The airline ceased operations inbut was to be revived during as a partnership between the government of Ghana and Arik Air of Nigeria. Kotoka International Airport (ACC) is situated 6 miles (9km) north of Accra.

The Ghanaian airport sees more than million visitors each year. Kotoka is the country’s most important airport and is one of five airports in Africa to have FAA accreditation to operate flights directly to the United States.

Ghana International Airlines located in Accra, Ghana. Ghana International Airlines Address, Phone number, Email, Website, Reviews, Contacts, Location.

Ghana International Airlines business profile on. Sunyani Airport Established in the s for domestic flights, the Sunyani airport was officially unveiled on the 13th of July by Col. P.K. Agyekum, the then commissioner for Transport and Communications and it was set up to serve the people of Sunyani town of the Brong-Ahafo Region in Ghana, it is also being managed by the Ghana Airports Company Limited (GACL).

Ghana has resumed most transportation options (including airport operations and re-opening of borders), and business operations. Visit the Embassy's COVID page for more information on COVID in Ghana. Exercise increased caution in: Urban areas due to crime.

Intercity highways after dark due to crime. Are you a Fresh Graduate in Ghana in Aviation. Looking for Aviation or Sea Jobs in Ghana Visit JobwebGhana for Aviation Jobs in Ghana.

passenger/auto ferry service Port of Chicago • dock facilities are located along the Chicago River in downtown Chicago, along the Calumet River on Chicago’s south side and along Lake Calumet. • dock facilities are publicly and privately owned • the Illinois International Port.

Air Ghana local flights in Ghana It has been in operation since as an established premier Ghanaian registered cargo, passenger airline, air logistics and bespoke services to the European, Middle East and African regions as well as airport representation, aircraft handling and support, with all aspects of aviation ground and cargo handling.

Set in the heart of Accra Airport City and only a 5-minute walk from Kotoka International Airport, Accra Marriott Hotel features an outdoor swimming pool and a fully equipped fitness center.

The courtesy and security was first class. The restaurant was very good, and the breakfast buffet was splendid. Industry information on COVID ACI World continues to work closely with the World Health Organization (WHO), the International Civil Aviation Organization (ICAO), and its other global partners as the industry recovery from the COVID pandemic continues to develop.

The health and welfare of travellers, staff and the public, and helping to reduce opportunities for spread of communicable. At Goibibo get information about different airlines and airports in Ghana. Check list of Ghana airports, Ghana airport codes, Ghana airport map and city of Location, International airports in Ghana, cities with airports in Ghana.ghana airports - lists all commercial airports in ghana, with detailed info.Ghana’s aviation sector is set to receive a major boost with commencement of work on the new Terminal 3 at Kotoka International Airport (KIA) following President Mahama and the Turkish President.